Department of Homeland Security Usability Study
Department of Homeland Security Usability Study
Created by Mo Baldwin, Kathryn Chunn, and Gabrielle Heard
Project Description: For this project, we were tasked with conducting a full-scale usability study on the Department of Homeland Security's Mobile Menu. We worked with Ms. Vecchio during this project in order to determine the DHS's needs and desires for this project. Our usability study was conducted in order to find out how easily millennials were able to use and navigate the mobile site.
In order to build our usability study we used Quesenbery’s 5 E's (efficient, effective, engaging, error-tolerant, and easy to learn) as the basis for building our questions. Prior to our actual usability study, the three of us conducted a heuristic review of the site.
While recruiting participants for our study we attempted to gain a diverse group, having two male and two female participants of varying ages (born between 1980 and 1999.) From here we began our actual testing. The testing used six scenarios/tasks in order to help participants navigate around the site. Based on the information we received from testing we wrote a report based on our findings to present to Ms. Vecchio. The report details our findings as well as our recommendations for the future of the Mobile Menu's development in order to make the site more user-friendly.